Terms of Returns

CANCELLATIONS AND REFUNDS

You may cancel your order if you wish, free of charge, provided that no shipment of products is performed by our store and over 24 hours

Returns / Replacement

You have the right to return products purchased within 14 days to a maximum period, starting from the date of such delivery. Shipping costs you incur.

If a mistake of our company, namely sending incorrect products or products with defects or missing an agreed property, you have the right to return products purchased and ask for replacement or payment of the price you paid. When using the product or alteration of the original condition, not to accept the return.

Moreover, for all the above cases should the product for replacement, refund needed to be accompanied by the original sales receipt. For all the above cases to replace, return products must be in the state received from the client, complete and without damage. Furthermore the packaging is that which normally accompanies the product and is in excellent condition, along with all the documents accompanying the product.

Before any return is prior consultation with our online shop. In any case, the refund and replacement is possible under the conditions that occur within 14 days of receipt, the product has not been used and is accompanied by all necessary documents proving the transaction.

Returns products and money will not be accepted for hygienic reasons for the following items:

§ Hosiery

§ Underwear

§ In CD and DVD will not be accepted returns if unopened original packaging or outside the plastic cover / film.

Nor returned products are manufactured according to the specifications you set yourself or if customized products

We reserve the right not to accept returns do not comply with the general return policy and refuse to refund the original purchase amount paid as compensation.

Return process

Please return the items within 14 days of receipt. Make sure the item is properly packaged.
     We accept no responsibility for parcels that may be lost when returning before they reach us.
     The value of the returned items will be offset by the value of the items to replace. Any additional cost including shipping costs will be paid by you prior to start the process of replacing
    
     As we do not keep stock may not be able to make your change in color or size.
   
The items to be returned should be sent to the following address:
     DINA CILLI
     P.O.BOX 143
     Zip code 49100 CORFU